Refund policy

Returns and Refund Policy

Change-of-mind returns must be requested within 14 days of delivery.

To be eligible for a change-of-mind return, items must be:

• Unworn and unwashed

• In their original condition

• Returned with all original tags attached

Please email support@misstopaz.com.au with your order number before returning an item. Returns sent without prior approval may not be accepted.

Change-of-Mind Returns

Approved change-of-mind returns will be issued as store credit, valid for 6 months.

Customers are responsible for return postage costs. We recommend using tracked postage, as Miss Topaz cannot accept responsibility for parcels lost during return delivery. Original delivery charges are non-refundable.

Non-Returnable Items

The following items cannot be returned for change of mind:

• Sale or clearance items

• Items marked as final sale

• Accessories where hygiene restrictions apply

These exclusions do not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact support@misstopaz.com.au as soon as possible with your order number and clear photographs.

We will assess the issue and provide a repair, replacement, refund or other remedy in accordance with the Australian Consumer Law.